"Checked the unit lights in the fresh food section is dim , freezer light is out , replaced light with new one , tested ops ok now at this time , check for the customer has choppy water coming out of the dispenser disconnected the water filter chop went away. Customers gonna get a new water filter that was correct in Jet. Unit is working as designed at this time.; used 1 W11601311 (Light module) from stock"

"Ran diagnostics. Found belt slipping, weak suspension rods. Replaced suspension rod kit, belt. Ran calibration. Fills, agitates, drains, rinses, locks/ unlocks, and spins properly at this time. Complete; used 1 WPW10006384 (Belt) from stock"

"Customer had refrigerator unplugged for 2 days, evaporator was defrosted, replaced the old heater with the upgraded heater assembly, verified 4.8 vdc to the thermistor, verified evaporator fan motor is functioning. Customer will advise if any problems continue."

"Replaced the valve assembly, verified no gas leak is present, verified all burners are functioning properly. Unit is functioning as designed."

"Cx states unit leaking, found hair on door seal causing leak, cx also states fabric softener doesnt dispense and when empty leaves water. Cx is not diluting fabric softener, water is designed to be in dispenser after cycle, unit functioning as designed."

"RC door is not closing properly. Reinstalled RC door spacers. FC and RC doors are closing properly at this time, door gaskets are sealing properly at this time. Unit is working properly as designed. Reset temps. Complete."

Replaced belt and actuator all tested good

JB out 8/26/23. Customer states washer does not fill with water. upon arrival customer corrected complaints to read washing machine. Drain drain cycle backs up out of the standing drain pipe behind washer. Tested washer in normal cycle. Verify wash refills and agitates. When washer drain water backs up from standing drainpipe. Customers been instructed to contact a qualified plumber to clear the blockage in the drain line. Advised customer one time courtesy no charge on a no defect. Found service call visit. No charge to customer. Job complete.

Installed new door and retested unit now working as designed the job completed

Issue with icemaker. Not producing ice. Diagnostic check. Removed existing icemaker. Installed new icemaker. Unit operating as designed.

Freezer door seal had popped out slightly on the bottom of the door about a week ago. This created an air gap that led to frost build up and vent blockage. Used heat gun to repair the gasket and got rid of the air leak. Used steamer to clear ice blockage. Refrigerator section is now receiving air flow again.

Replaced listed part in order to fix poor ice production issue. Tested after unit completed harvest and filled with water.

Replaced main board and recalibrated unit. Start button is now working and unit is washing. Job complete

"Lid failed at hinge point causing lid not to close properly, Replaced failed lid"

"Fixed- installed new part (door ice) tested flipper is sealing, water & ice dispenser are working fine as well- cx ok repair"

Replaced listed parts in order to fix unit not heating during bake issue. Tested after repair all ok.

"Unit is not drying load all the way and customer has to run twice. I verified proper venting and airflow. I tested unit and found coils failing part way through cycle and on sensor dry, the harness is not reading properly. Removed and replaced sensor harness and coils. All tests good. ; used 1 WPW10298258 (HARNS-WIRE), and 1 279834 (2 COIL GAS VALVE SET) from stock"

"Not a recall , but sealed system repair for a leak Checked the unit is still cooling but has leaked refrigerant very slowly, pumped the system to 150 psi of nitrogen tested all the connections found the transition coupler between the condenser and transition piece to be leaking. Verified with soap bubbles cut out old connector. Installed new coupler pressure tested again at 150 psi nitrogen unit is holding recharge system 68 g of our 600 unit is working as designed now.; used 1 W11504445 (Coupler), and 68 R600 (68 grams) from stock"

Replaced filter dryer because evaporator was frosted over. Unit was working but replaced dryer to ensure lines are cleared and refrigerant is passing through.

"JB out 8/26/23. Customer states the refrigerator cabinet is not level and intermittently makes vibration or rattling noises. Door handles are loose.Upon arrival, found cabinet not level and wobbles, handles are loose. No repair parts needed today.Estimate has been approved.Adjusted cabinet level. Now Doors are even on top and close properly. Tested water dispenser operation-ok. Removed and reinstall all three doorhandles noting existing scratches on doors due to loose handles. Instructed customer how to remove and properly reinstall the Toe Panel Grille to gain access to the condenser coils and recommend they be vacuumed and cleaned every 2-3months. No parts needed or used."

"Replaced back panel, tub ring, suspension rods, and belt. Ran calibration. Fills,agitates, drains, rinses, locks/ unlocks, and spins properly at this time. Complete."

"Found failed belt, pulley and rollers, installed kit all tested good."

"Found one of the moisture sensor bars came off causing unit not to since loads on sensor dry and it would shut off after a minute of run time, reinstalled sensor bar and all tested good"

"Checked the unit has a stripped impeller on the drain pump. Mr approved the est , replaced the drain pump , tested ops unit drained good twice , ops ok now at this time "

"JB out 8/26/23. Customer states that when heating food in the microwave oven, steam is produced and the steam does not escape the oven cavity: oven cavity is steamy at end of heating.Inspected vent system and verified vent is operating properly. Advised customer that the vent system takes steam and smoke produced by cooking on the cooktop directly below the OTR microwave oven up and directs it outside the house. Tested operation of oven by heating a large bowl of water for seven minutes and end of cooking cycle, open microwave door and found bowl of water, boiling and producing steam. Verified steam on interior ceiling of microwave, oven cavity. Advise customer exhaust vent hood feature of microwave and is not designed to ventilate the interior of an cavity. It is normal for foods that are heated, which contain a high Contant of water or moisture will produce steam if cooked or heated, uncovered. Foods that contain a small amount of water will give off much less or no steam. Unable to verify any mechanical defect today. Microwave oven is operating as it is designed. The steam being detected by the consumer is normal. Advise customer of one time courtesy no charge on a no defect. Found service call visit. No repair made. No charge to customer. Job complete."

"On arrival cx states unit just keeps clicking, found lid depressed causing lid lock to bind, popping lid into correct position allows for proper operation. Unit is functioning as designed."

"Replaced broken parts, and now rails are on as designed. Job complete"

"Replaced FC defrost thermistor, control box, repaired liner. Unit is cooling properly at this time. Advised customer to allow 24 hours before loading food. Complete."

"Because of a creaking nose emanating from ice maker and no ice production, a new ice machine has been replaced"

"Wall oven was not heating properly, checked thermostat replaced what was needed and calibrated unit 10 degrees above temp. Job complete"

"Cycled unit and found bad connection to drain pump. Secure connection, and re-tested unit now working as designed job completed"

Replaced all lights in the unit per service bulletin. Unit ok after repair.

Removed and replaced cam assembly. Retest it and unit passed all tests. Job comp

"Because of the drain and spin issues, a new drain pump has been installed and machine wash successfully tested."

Diagnostic check. Tilted unit back. Found unit with bad cam/shifter. Quoted customer for repair. Customer replacing unit.

Icemaker issue. Removed existing icemaker. Installed new icemaker. Water now entering tray. Unit operating as designed.

"JBout 8/26/23. Customer states freezer is freezer properly. The refrigerator is not cold enough. Upon arrival found unit with physical damage the top right hand corner of freezer door and also damage the top right hand corner of cabinet, preventing top, right hand freezer door hinge from aligning properly preventing the door from closing completely. Found frost buildup in freezer due to freezer being overloaded and also door not sealing properly. Adjusted freezer door upper hinge as best as possible, taking in consideration the physical damage which prevents a complete and proper alignment. Also adjusted the cabinet level higher in the front so both doors will close and seal better. manufactures warranty does not cover physical damage after seven days from purchase date. Whole foods from both refrigerator and freezer sections must be removed. Open both doors and unplug from electricity for a full 36 hours to allow all frost to melt. After 36 hours closed both doors and plug power cord back into power outlet and allow unit to run for eight full hours before placing perishable foods back in refrigerator. This will allow the cold air pathways in our field across to clear in the refrigerator will again receive cold air from the freezer and maintain proper temperature. No charge the customer. Job complete.NOTE: This unit was purchased OPEN BOX with physical damage existing."

"Installed and secured new control board, tested unit, and is now operating properly as designed at this time of service, customer approved repairs"

JB out 8 /26/23. Customer states oven door glass is very loose and door is coming apart.See quick pics taken.Removed oven door and found all three bottom screws holing door together had loosened up and fell out.Found screws under unit. Reinstalled screws and tightened in place.Reinstalled oven door assembly into oven chassis.Tested door operation with customer. No charge to customer. JOB COMPLETE

Running a full test and checking all the functions of unit. Unit tested. Fills washes and drains. Job completed

Replaced control panel Unit working properly as required

Installed part tested check out ok complete no dents or dings cause by tech.

Found unit making loud noises. Instructed customer on loading techniques. Turned down water a bit to lower pressure to keep valves from making screaming noise. Unit is working properly.

Unit has leak at the evaporator Evaporator #W10455863 is no longer available Job complete

Installed cold control tested working properly

"Found unit leaking from vent, removed vent and adjusted gasket, unit now working as designed."

Install the new pump and arm on the unit. Retest the unit and now unit is working properly. Job complete

Found drain hose frozen over. defrosted and cleaned pan Job complete

Replaced control. Tested unit. Unit operating as designed. Job complete.

both cooling fans are working per design at this time- cx said lower cooling was not working- cx will call back if they have any issue-

Inspected unit found pulley rubbing on guard. Replaced actuator and cam assembly. Unit now working with no noises. Job complete

"On arrival cx states unit not making ice, e5 error, out of range thermistor for ice maker, needs ice maker, cx declined quote at this time"

"S191AQ on arrival fc led shorted. Replaced and tested, unit functions as designed. Bill out under S Code.; used 1 W10695459 (Led module) from stock"

Sterling file 7737178018Sam Called tech line. Secured dispenser to stop water leak between doors. Rinse aid is leaking again. Tech line said to change dispenser again. Xcode declined.

Replaced bearing assembly and timer tested good

JB out 8/25/23. Recovered refrigerant charge of 4.25 0z of R134a.Installed replacement Compressor and Dye drier. Vacuumed sealed system as required. Installed replacement charge of 4.27 oz R134a. Verified heat exchange taking place. Advice customer to allow unit to run 8-10 hours before storing fresh perishable items in freezer or refrigerator sections.No charge to customer.JOB COMPLETE

Installed drain pump. Operation tested as designed. No leaks.

Replaced parts listed. Checked out and also checked fill tube. All clear and ready to go. I make ran test and working. All checked out and made seal was sealing and good. Job completed

Dryer not heating. Installed thermal cut off. Operation tested as designed. ; used 1 279973 ( Thermal cut off) from stock

Customer stated that the unit is not heating at all. I tested unit and took temps. Exhaust temps were 125-155 which are perfect. I cycled flame multiple times. No problem found at this time.

Lid was not locking. Removed and replaced lid lock and tested unit. Unit functions normal now

Installed new parts and retested unit now working as designed job completed

"Upon arrival found unit with error code F2E1, about the ui stock. Check the unit and found the connection on the clutch was loose causing the failure of the unit no spinning. Erase the error code. Retest the unit on diagnostic cycle, and the unit passes all the tests at this time. Job complete"

Replaced shorted oven switch. Tested after repair all ok.

Asked Cx what was wrong with unite she said that the unit would not keep temperature removed the old unit and instead new unit tested new unit operating as designed job complete

Removed and replaced doorice and valve. Turned water on. Now working as designed no leaks. Door closing right.

Stack from hood to ceiling crook product ok builder this is install issue complete

"Washer vibrating excessively. Installed hub assy (stripped). Performed calibration, initiated spin cycle. Operation worked as designed. No leaks.; used 1 W10528947 ( Hub) from stock"

"Removed and replaced ice maker, it cycled and filled properly. Also performed a power reset to erase codes on test 56."

Unit is in garage and has never been connected to gas supply. Factory dust plug is still in regulator

Customer stated that the unit is not draining. Cleared out pump and tested all works good at this time.

Replaced control board and ui.washer working properly.

"Installed timer, tested, unit functions as designed."

Flapper mullion does not go in and out of the groove properly. Had to adjust the front leveling feet. Now flapper mullion opens and closes properly. This is a completely different issue. Unit ok after

"Replaced the clutch, main control and the slider. Assembled unit ran calibration cycle. Unit progressed thru the cycle completed properly. All ops normal. DONE."

CX states not cooling. Started with ice maker. Remove old unit. install new unit. new unit operating as designed.

Found refrigerator constantly running found set at 35 in fresh food reposition 38 for better performance complete no dents or dings cause by tech.

Inspected unit and found ice maker off. Turned on and advised Cx on how to reset. Unit is working per design. Job complete.

"Replaced tub assy & washplate, ran self diagnostic cycle, unit operating as designed"

"Replaced the pressure switch Checked the unit passed , checked operations ok now at this time"

Upon arrival foundThat the unit is not leveled correctly and is still on parking slats which is twisting the unit so the door for the ice box does not close at it should causing major frost builds up in the freezer and froze over the ducts not allowing air into fridge causing the fridge to not cool contacted trade partners and explained this issue to them they are giving me a SR # 7737099440 there is nothing I can do until they fix this issue. job complete

Replaced compressor. Pressure tested. Charge 450 g R600a. Operating as designed.

Upon arrival replaced UI control unit is cooling as intended having no issues with it being too warm in the refrigerator checked everything everything is functioning as should there is no balance on this unit. It is still under the two-year Gen air warranty.

"Installed new icemaker, and re-tested unit now working as designed job completed"

"Found cavity light is out( customer has part ), MW door torsion springs are broken( safety issue ), ( no warranty on customer supplied part ).Customer declined repair at this time. Needs WP4452395 LH spring, WP4452396 RH spring."

"Found control locked, removed feature and ran cycle unit working as intended"

"Removed and replaced parts listed, tested ops unit working ok"

Had to call Tech Support before they close. This is a recurring issue. Talked to them and they did not gave a new File Number. SR# 7737966336

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

Switches/harness change out. Removed existing switches/harness. Installed new switches/harness. Test ran unit. Unit operating as designed.

Installed new water valve all functions tested okay unit working as designed no leaks found after part install. Call complete.

"Replaced suspension, leveled washer and calibrated machine after repairs. Unit operating as designed. Job complete."

"Removed power. Installed rollers, and Idler. Assembled unit. Restored power. All ops normal."

"*Checked operations align, doors and refrigerator in correct position and heated up door gasket to correct door gasket issue. Unit is working as designed out the time."

Vent off at home connection again. Vent is over sized and improperly shaped. Unable to connect dryer vent to wall.

Replaced sump motor Tested unit working properly as required

Installed new parts. Operation tested as designed.

Center mullion not sealing correctly. Adjusted gasket and mullion. Lubricated the gasket so that it allows the mullion to close fully and engage with the other seal.

"Got two error codes, F0E3 and F2E1. Cleared out codes, recalibrated unit and ran diagnostics again. Did not get error and unit looks to be working as designed. One note is that at the bottom the rotor is scrapping on the plastic. Job complete"