Put back on my route; schdld next appmnt for 4/10 WED !

Part came defective- sent pictures to EW- reordering part again- need authorization- ; ordrng 1 W11460604 (Tub assembly)

Tech was assigned as a helper;

Encoder works call he tech line file#12615269 tech bulletin ra12-21 must order the bezels knobs to short board goes into sleep; ordrng 6 Wb03x41108 (Bezel)s

Found control panel is bad Cx gonna talk to husband about going forward with repair Collected $145 service fee for today; O-emld tckt

Needs harness broken ; ordrng 1 W11643701 (Harness)

Bad compressor loud turns on then fails. Service call 145.00Labor and parts covered. $145.00 CC Auth# 3XPP93Thursday pm ; ordrng 1 W11547313 (Compressor)

"Customer is available for FridayBusted ice maker , ordered parts ; ordrng 1 W10873791 (icemaker) and 1 WP542638 (grease)"

"Control not allowing for manual entry of test mode had to use smart connect to retrieve codes and test unit found multiple codes for shifter and water levels, shifter goes around not able to find position, rerouted for control and shifter ; ordrng 1 WH22X37220 (Control) and 1 WH03X30517 (Shifter)"

Mod updated need parts; O-emld tckt

Need more work- latch failure- had to break latch to get model/serial numbers- ordering parts for unit. ; ordrng 1 W10837741 (Strike) and 1 W11307244 (Latch)

Part came in damaged- look at pictures- reordering part for unit. ; ordrng 1 W11700250 (Ice maker)

Unit not making ice. I found stuck cube on ice maker and weak ice maker motor. Ordering new ice maker assy. ; ordrng 1 W10882923 (icemaker)

"Customer still getting random F9E1 and F8E2. I called tech line again SR#7738614956 and they recommended replacing the motor/sump W11416362 and harness W11662347. Customer is very upset and I gave Crystal this work order to see if she can help. ; saved tckt , states that autho needed"

"Unit need bellow replacement. Stack laundry, need helper. ; saved tckt"

Left front burner electrode is loose. Spark module sometimes not sending out spark. Switch hares sometimes not sending signal to the spark module.; ordrng 1 WPW10571492 (Orifice holder fl) and 1 WPW10571486 (Igniter) and 1 W11601369 (Spark module) and 1 WPW10569187 (Switch harness)

"Unit stuffed full with clothes, misuse of unit see photos. This caused tub bearing to have excessive wear binding and caused stator to overheat shorting control tripping breaker. Will need second man, front load tub job. Needs multiple components. ; ordrng 1 W11378552 (Tub) and 1 W11384425 (Bellow) and 1 W11354542 (Stator) and 1 W11314361 (Rotor) and 1 W11351736 (Console) and 1 W11322884 (Control) and 1 W11458345 (Drain pump)"

Part defective again. ; ordrng 1 W10909479 (Support kit)

Rc set at 36 fc set -1 installed data loggers. ; schdld next appmnt for 4/15 MON !

Found refrigerant leak at the pan heater. Will need to replace along with filter drier.; ordrng 1 W10574478 (Heat loop) and 1 WPW10143759 (Drier)

"JB out 4/8/24.Customer states dryer will not start. Upon arrival found dryer outside and back porch covered and protected from weather. Found thin foil type ducting being used for exhaust ducting. Advise customer of potential risk for fire and loss of life and to please replace the existing thin foil type ducting with rigid metal as per the supplied install installation guide from the factory. Tested dryer and found timer is very hard to turn. It has cracked the plastic knob. Ordering replacement assembly and timer knob under the manufacturer warranty at no charge of the customer. ; ordrng 1 W11675852 (KNOB, TIMER) and 1 W11701755 (TIMER)"

"Replaced actuator and splotch tested unit unit still not shifting called tech talked with Jonathon tested actuator and control getting 120 volts still wont engage he sugested put on capacitor and new motor used capacitor from truck stock replaced capacitor tested unit still wont shift odering motor and harness Sr #7738842789 ; ordrng 1 W11026785 (Motor) and 1 W11643701 (Harness), used 1 W11395618 (Capacitor) from stock"

Sr#778843033 called techline ; ordrng 1 W11596134 (Heater)

"Unit is still not producing ice. Called techline to document. Sr # 7738846658. Everything was working during diagnostic testing, except the ice was not full in size. They are suggesting I replace the water valve.; ordrng 1 W11482383 (Valve)"

F9E1 F1E1 present. Main control fault. It needs to be replaced. Unit also would not drain. I found a broken wire at the drain pump. I spliced it together to test the pump but still couldnt get it to turn despite having proper voltage. Harness and pump also need to be replaced.; ordrng 1 W11419171 (Control) and 1 W11568984 (Lower harness) and 1 W11396717 (Pump)

Did not have all parts that Jim ordered. Rescheduling call. Need a 4 call count and 2nd man.; ordrng 1 WH21X29658 (Rear tub) and 1 WH03X29522 (Belt)

Unit is producing too much ice. Needs new bin thermistor. ; ordrng 1 WPW10511923 (Bin thermistor)

Replaced water line to dispenser ; saved tckt

Obtaining board and then sending out for repair ; saved tckt

Bad freezer fan motor; ordrng 1 5304521244 (Fan motor)

File number 7738843035. ; ordrng 1 W10650358 (Burner) and 1 W10675411 (Flume)

Noisy dryer. And the element is not heating. The element is failed and the hi-limit is out. ; ordrng 1 WP3387747 (Element) and 1 280148 (Thermal kit)

The freezer motor is not moving. Ice locked. The motor is not moving. Need fan and heater. ; ordrng 1 5304530651 (Evap motor) and 1 5304526183 (Timer)

"Installed main control, and door latch. Restored power test failed. The motor control board failed also. ROARY-TECHLINE motor control board. 7738840242 ; ordrng 1 WPW10374126 (MCU)"

Found bad control ordering new ; ordrng 1 W11598200 (Acu)

"Checked the unit the washer is leaking hoses tub to pump and drain hose , needs clamp as well , est to repair the unit is $421.39 Mrs approved estimate and paid in full ordered parts ; ordrng 1 W11244231 (hose) and 1 W10899966 (tub to pump hose) and 1 WP356138 (clamp)"

Need more work- time is stuck will not advance- terror code f9e1 pump failure- slider is grinding- ordering parts for unit. ; ordrng 1 W11396717 (Pump) and 1 W11478526 (Panel ui) and 1 W10734521 (Slider)

"Needs 2 call count Replaced the control board tested operations , water valve and dispenser are busted , and its leaking , ordered more parts to repair the unit ; ordrng 1 W11621181 (Dispenser drawer)"

Dylan. 12707511. Found unit cycling but not holding temperature.; ordrng 1 WE04X25195 (Outlet thermostat) and 1 WE04X25201 (Inlet thermostat)

Found compressor loud while operating; ordrng 1 WR87X41607 (Compressor) and 1 WR07X10131 (Starter) and 1 WR87X30875 (Drier)

"I found a leak at the water supply line leaking in the back of unit, I reinstalled and secured water valve and water supply line hose, tested and unit is now leak free and operating as designed, cus approved repairs and service"

Re programmed unit and retested unit now working as designed job completed

"Fixed- used part from SP (279838 VP element) found heating element to be open, causing heating issues- removed bad one and then installed new one (heater element) tested unit, unit is now heating per design- ; used 1 279838vp (Element) from stock"

"Checked the unit the dishwasher had a F8E4 leak condition , checked the unit the dishwasher seal was not sealed up ,pulled gasket , reset correct and tested operations ok now at this time no other leaks found at this time"

Found leaks dripping from the temperature sensor because it was loose. Reinstalled the sensor and test unit of leak. Unit works fine now. Leaving dishwasher outside the cabinets just the way I met it. Complete

Drain line clogged. Drain line was cleared. Unit passed all test. Unit is working as intended.

"Unit not spinning or agitating, I found a disconnected contaminated belt, I installed new belt from stock, tested with HQ Scanner, unit is now spinning and operating properly as designed, customer approved repairs and service."

"Found ice hitting fan blade, cleared ice all tested good"

"Fixed- add Loctite to lose agitator bolt, pop out during washing- thighten blot, agitator is now secured- job complete"

"Visual and physical inspection was performed and leaded me to a freezers drawer that was left opened for an extended period of time maybe a couple of days, and created a big frost buildup (see pictures). Empting the unit and defrost for 48 hours was recommended. Then turn back on to resume normal operation."

Lid lock was removed and replaced. Unit passed all test. Unit is working as intended.

"Not cooling, found wire harness to relay not pushed in all the way causing it not to turn on. Tested unit working properly."

Customer stated that the unit stopped mid cycle. Found broken wire for drain pump. Fixed broken wire tested all works good at this time.

Found bad actuator causing cam to rub replaced actuator and cam tested unit washer is working per design job complete

"On arrival, customer states spring came up from front below, secured spring and tested unit functioning as designed"

"Found failed rollers, worn making noise, installed kit replacing bearings all tested good ; used 1 4392065 (Kit) from stock"

"Not turning on, replaced motor, blower wheel,and rollers kit tested unit working properly."

Tested unit found valve was bad replaced valve tested unit washer is filling agitating draining and spinning per design job complete

"JB out 4/8/24 Upon arrival found installer has used Thin Foil type ducting material. Recommend customer contact selling dealership to have installer return to replace the existing thin foil, ducting material with heavy aluminum or rigid galvanized, steel ducting material. Thin foil type ducting poses a potential risk for fire and possible loss of life.Customer states the dryer runs but no heat.Tested dryer in TIMED DRY cycle. Verified no heat. Inspected exhaust ducting vent hood found not restricted. Further inspection of dryer found installer had never opened the gas valve and therefore the burner did not heat the clothing. Open gas valve and tested dryer in time to dry cycle again with customer present. Verified unit now heats appropriately. no parts were needed or used. Only repair required was to open the gas supply shut off valve. No parts user needed. No charge to customer. Job complete."

"Found torn seal, replaced seal, unit is operating as designed"

"CX says the washer will not stop, had to removed power. Restored power ran test cycle, no error codes, found a bad capacitor. Replaced the cap restored power, ran a test for operation. Door lock is operational. Agitate, and spin operational. The unit is operational."

Customer stated that the unit is leaking water. Found customers drain is backing up causing the leak. Fixed loose agitator. Customer to have drain cleaned. Tested all works good at this time.

"Out of balance code. Not draining, drive belt broken. Install new drive belt, test cycle all perform properly.; used 1 Wh01x27538 (Drive belt) from stock"

"Cx stated oven is not coming on, cleaned and aligned spark electrode. Tested every step of the away as I re assembled unit. It is now working properly."

The under light is not coming on. I found that light bulb was not seated properly and was turning off randomly when light was on. I tightened light bulb in socket. All tests good.

Customer stated that the led light is out in fridge. Removed and replaced led module tested all works good at this time.

"F9E2 code, checked for clogged drain, found to be clear, reservoir was full, determined failed drain pump. Replaced pump all tested good"

Customer stated that the unit is leaking water. Found clogged air gap. Customer to have air gap cleaned. Fixed spray arm tested all works good at this time.

Replaced inverter all tested good

Customer stated that the freezer and the ice maker bin are not as cold and ice is melting. Removed and replaced evaporator fan motor tested all works good at this time.

"Not drying on sensor as good. Cx using timed dry. Checked unit and heats. Checked venting. Found cx has lint trip at end of vent with a water pipe in the way, weak airflow Removed lint trap and now ventilation is better but cx would require the louvered vent end. Refers to owners manual page 13. Checked unit now gas coils and igniter is working as designed. Cx instruct on use and care."

Installed the new agitator assembly washing machine OK

Found pieces of plastic inside the drain hose causing after to be restricted. Unit was not draining. Removed hose and removed all plastic pieces. Reconnected drain hose and tested all ok.

"Replaced thermal cut off, unit is operating as designed"

"No cooling in Evap, bad compressor and Evap.reroute for parts.; ordrng 1 W11580057 (Compressor asse) and 1 W11546692 (Evaporate) and 1 W11678305 (Cooling line)"

Unit need a bellow ; ordrng 1 WPW10237493 (Bellow)

Found pressure hose disconnected. Install pressure hose to main board. Unit fractions normal.; O-emld tckt

"Ones the unit is preheated , the unit wont ignite or turn back on , it trys multiple times but no, correcting issue by; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter spark) and 1 W10919226 (Regulator) and 1 W11162730 (Spark DSI control board)"

Tech was assigned as a helper;

"Checked the unit the pump and motor asm dead , est to replace is $646.96 declined the est at this time , paid 145.00 trip charge paid by card ; ordrng 1 WPW10605057 (pump and motor assy)"

Unit not draining. I found broken wire at drain pump. Belt also making noise. Ordering harness and belt. Will take pics of mod on return. ; ordrng 1 WPW10006384 (drive belt) and 1 W11590868 (Harness)

Unit is making ice but not dispensing ice. I found broken castle coupler causing no auger movement. Ordering coupler and ice bucket. ; ordrng 1 WP2220458 (coupling) and 1 W11347840 (Ice bucket)

"Need work- found gasket not sealing to cabinet, found evaporator motor running slow- ordering parts for unit ; ordrng 1 W10861499 (Gasket) and 1 W11437914 (Thermistor)"

"Need more work- door ajar indicator is not working stays on all the time, switches are working, frost ice in freezer compartment as well- gasket need to be replaced- ordering part for unit. ; ordrng 1 W11636544 (Panel ui) and 1 W11224256 (Cntrl elec) and 1 W10407216 (Gasket)"

F3E3 present. Replaced lid lock. Unit is still unable to fill. I can fill in diagnostics but not a normal cycle. Ordering board and valve.; ordrng 1 W11481108 (Control) and 1 W11220230 (Valve assembly)

"Suspension worn out, reroute for parts; ordrng 1 W11130362 (Suspension)"

Replaced snubber and balance ring. Unit is still making a noise. Calling speed queen tomorrow ; schdld next appmnt for 4/9 TUE !

"Visual and physical inspection plus a functional test was performed without issue but, The Gas company had tagged the gas valve at the house source and informed consumer that he found 2leaks 1 at the valve (which he fixed), and 1 under the burners plate (but not specifically where). So in my attempt to find a more specific leak source, Ive tried to dismantling the burners plate but couldnt (see pictures why). So have tagged all parts related to current issues and informed customer about and also told her that parts and labor moving forward, would be out her pocket. She immediately declined and said shes contacting whirlpool for further help for this subsequent repair cost. That being said, we are not ordering any parts at this moment, instead well wait for either customer or whirlpool to reach out with next steps instructions. NOTE, Please take under consideration that most of this burners screws must be drilled out for replacement. (For proper labor fees.; ordrng 1 W10538763 (Manifold complete) and 1 W11028738 (Orifice n tube LF) and 1 W11050487 (Orifice n tube RF) and 1 W10514429 (Orifice n tube C) and 1 W11162117 (Orifice n tube LR) and 1 W11167099 (Orifice n tube RR) and 2 WPW10515455 (Burner head LF-RF)s and 2 WPW10515454 (Burner head LR n C)s and 1 WPW10515453 (Burner head RR) and 10 WP3368921 (Burners screws)s and 1 W11628651 (Gas tube Reg to Mani)"

"Pressure sensor error and out of balance. Suspension worn out Leaking water from Gearcase. Ordering control board, suspension. Gearcase and auger. ; ordrng 1 WH03X34937 (Gearcase) and 2 WH16X26911 (Suspension)s and 2 WH16X26910 (Suspension)s and 1 WH43X34257 (Agitator) and 1 WH43X31240 (Auger) and 1 WH22X37220 (Control board)"

Cleaned igniter and cleaned ground connections. Stops trying to ignite after 20 minutes. Ordered igniter.; ordrng 1 W11162730 (Spark module)

Failed UI only some buttons respond ; used 1 W11505225 (Ui) from stock

"No cooling in Evap, bad compressor and Evap.reroute for parts.; ordrng 1 W11580057 (Compressor asse) and 1 W11546692 (Evaporate) and 1 W11678305 (Cooling line)"

"Faulty tun ring, order part number W11590590 Tub ring.Rob with tech line,SR# 7738845292; ordrng 1 W11590590 (Tub ring)"

"F2E1, F0E3, F7E9, F6E3 error codes present in unit,overloading, faulty Control board and UI panel, order W11478525 UI, W11510463 Control board and Tub ring W11590590Garret with tech line.; ordrng 1 W11478525 (UI-Panel) and 1 W11510463 (Control Board) and 1 W11590590 (Tub ring)"

LED rework Special Project S191AQ.; ordrng 1 W11683243 (LED kit)

Customer stat3d that the unit makes a grinding noise when washing. Ordering gear case cam kit and actuator in stock.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator)

Customer stated that the door catch is broken. Ordering door catch please collect from landlord.; ordrng 1 W11240283 (catch)

Customer stated that the refrigerator is leaking water found drip pan and evaporator is clogged causing ice to build up in the freezer. Also door seals are not sealing properly ordering all three door seals not in stock.; ordrng 1 WPW10443321 (gasket-fip) and 2 W11396037 (Door seal)s

Customer stated that the dispenser door is not opening during the cycle. Ordering dispenser in stock.; ordrng 1 W11412300 (Dispenser)

Limited testing Cx u installed unit. Found errro code f8 e1. Pressure hose looks ok. Ordering. Inlet valve and control; ordrng 1 W11101098 (Main control) and 1 W11101906 (Inlet water assembly)