"Found the defrost drain clogged, evaporator fan motor is functioning. Found air channels blocked with ice. Cleared channels and the defrosted the drain and attached a heat probe to the heater for the defrost drain. Unit is functioning as designed; used 1 W11611126 (Heat probe) from stock"

"Found the diffuser was clogged with ice, steamed out the diffuser and and set the air regulator in the freezer to minimum to allow maximum amount of air into the refrigerator compartment. Unit is freezing and cooling."

Found refrigerator door not leveled low spot on floor back right customer to fix issue if problem still there monitor complete no dents or dings cause by tech.

Found refrigerator doors r align customer to monitor complete no dents or dings cause by tech.

Installed parts tested check out ok complete no dents or dings cause by tech.

Installed new blower product tested ok complete

Product tested ok informed cx to dump ice in bucket every 30 days because of hard water ice sticks together because of calcium and to change filter every 8 months complete

Replaced units actuator. Unit is now not agitating the entire basket and therefor not making a loud noise when in agitation cycle. Job complete.

"Found units functions working properly. Ran through diagnostic cycle, drain and spin, and started it in a normal cycle. Explained to customer that the unit has to sense before lid locking and starting a washing cycle and that there may be a slight delay while the machine is thinking. Customer happy with explanation. Job complete."

Found unit had build up of sand and lint. Vacuumed it out for customer . Put the unit back together and the sound didnt persist. Job complete.

"Washer is leaking. Found the pressure hose disconnected from tub. After filling unit was able to find leak. Installed hose into outter tub and control. Filled unit to max, no leaks. DONE."

"Powered the washer the lock is clicking, the main control is beeping. No display intermittently display appears and disappears. Can see F5 flash. Removed power,replaced door lock. Assembled unit, restored power. The unit is silent, no Flickering or beeping. Enter diagnostics, cleared error code. Ran and passed calibration cycle. DONE."

"No error codes. The unit has the NEW failed redesigned actuator. Installed replacement component. Also replaced the cam. Assembled unit, restored power. Ran and passed calibration cycle. All ops normal. ; used 1 W10721967 (Cam) from stock"

"Installed and secured new ice maker and water line heating pad, I advised cx to install the water supply line on a regular outlet , unit is operating as designed at this time of service"

Found unit was low in charge. Replaced part listed. Tested and filled. Also did a heavy vacuum. Unit is now cooling correctly and is running as designed. Job completed

Sensing done /lid. Unit was over filled. Running a diagnostics calibration test. Unit is not out of balance now. Ran full test on unit. Ran a full wash cycle. Unit started out of balance and was corrected. Agitator is working correctly. Spin was good in diagnostics. Straighten out. Now with tech line. F0e9 7737384596. All tested and working correctly. Job completed

Found the fan was the issue. Replaced and tested. Fan is now working correctly and as designed. Unit was reading f106 fffan feedback and was missing. Now its working correctly. No codes. Job completed

Saw the damper was getting stuck. Checked out and replaced part listed. Checked out and saw the it being stuck open has caused the line for water to freeze. Customer is going to try to defrost. If nothing works to call us back on a hole different issue. Damp is now working properly and as designed. Job completed. Customer is going to call in and dispatch a new service number. Dispenser is not working correctly or changing functions. Job completed with this call and damper is working.

Replaced parts listed. Tested and unit is now working correctly and as designed. Functions are working now. Job completed

"Found a defrost problem. Due, to a bad control. Defrosted freezer. Then, replaced control"

Found both evaporators frosted. Fresh food evaporator on freezer evaporator had frost buildup. Installed the new harness the new control board. Defrosted freezer and refrigerator evaporatorsNOTE: Had to defrost both evaporators. Took me 2 Hours. Pls. Request Double Labor

Replaced defective lid switch.Tested ok

Replaced defective sump and motor assembly per tech line. No fault codes stored.Tested ok

"Burners clicking, got all but left rear to stop"

"Replaced defective motor, belt and actuator.Tested ok; used 1 W10913953 (Actuator) from stock"

Installed components and unit is working properly.

Installed new evap and fan. Unit now working as intended. Cx to allow 24 hours for unit to cool.

"Installed new suspension and tightened Washplate. Calibrated and tested unit still off balance. Inspected cam and found evidence of belt slipping during operation. Replaced belt and cam from sock. ; used 1 W10721967 (Cam), and 1 W11239857 (Belt) from stock"

Cycled unit and found bad water valve installed new water valve and retested unit now working as designed job completed

Cycled unit and found water valve has failed. Installed new water valve. Re-tested unit now working as designed job completed.

Replaced freezer fan motor

Replaced ice maker. Unit tested ok

Spring came loose from the bellow and causing water to leak onto the floor. Reinstalled spring and used adhesive in a couple of spots to hold the bellow in place.

Replaced icemaker

"Replaced broken door switch, tested unit and is working properly"

"Replaced defective icemaker, tested unit and is working properly"

"JB out 9/21/23. Customer states the washer leaves clothes wet at the end of the cycle and must then select Drain an Spin cycle to remove all water from clothes. Ran diagnostics and extracted stored error code F0E2 OVERSUDS CONDITION DETECTED.Found customer using corrected he detergent but filling detergent dispenser to the MAX fill line.Tested washer in Fill, wash, drain and spin. Verified all functions are operating as designed. Advised customer to use very small amounts of detergent for this low fill washer.No parts used. No charge to customer. Job complete"

JB out 9/21/23. Upon arrival verified lid latch failure. Installed replacement Lid Latch Assembly W11513248.Reassembled unit and tested operation with customer present.Unit now operates as designed.NO CHARGE TO CUSTOMER.JOB COMPLETE

"JB out 9/22/23. Customer states dryer operates but clothing takes several hours to dry. Upon arrival found newly delivered dryer, sitting directly on floor without the supplied feet installed. Also front to panel grill not installed because feet are installed. Theres not enough room to install the two power grill. Installer did not leave the feet behind tested dryer verified zero exhaust through Exhaust Ducting exit of house. Advise customer exhaust ducting somewhere between the dryer going through the wall and the exit. The house is 100% restricted. Recommend existing exhaust fan to be replaced with a louvered type that does not need to be a minimum of 18 inches off the ground. Also advise customer currently existing exhaust Ducting between back of dryer and wall is the type made from thin foil and poses a potential fire and risk for loss of life hazard per supplied installation guide from manufacture. Highly recommend customer replace this ducting with rigid metal tape to prevent and or remove potential fire risk. Dryer is operating as designed but dryer exhaust. Ducting is restricted. Recommend customer contact Lowes installation department who did not install supplied cabinet feet auto panel to return and complete installation. Whirlpool does not provide for installation corrections with its manufactures warranty. It is the responsibility of the installer to finish the installation. no parts used. No charge to customer. Job complete."

JB out 9/21/23. Installed all 5 replacement knots. Tested all 5. burners-ok.No charge to customer.JOB COMPLETE

Found cap bad replaced tested working properly ; used 1 W11395618 (CAPACITOR) from stock

Installed cap tested working properly

Installed compressor and dryer tested working properly

Found slider bad replaced tested working properly

Found drive pully worn from over loading replaced drive pully and belt and actuator able to test loaded

Installed compressor evap and controls. Tested. Unit is working properly. Charged 5.5 OZ of R134A refrigerant.

"Removed and replaced vent fan, dispenser, bezel and main control. Tested unit through diagnostic. All tests good."

Removed and replaced right side door for cosmetic under 30 days.

"Sr#7737384774 customer concerned with fan in FC running all the time and diffuser cover sticking out. I instructed customer on fan running being normal and the diffuser cover is sticking out due to warped liner. I called tech line, unit is being submitted for replacement review due to liner not being repairable."

Removed and replaced door gasket. All tests good.

Unit not making ice. Voltage to ice maker but ice maker not cycling. Removed and replaced ice maker. All tests good.

Unit not cooling in FC. I found door not sealing properly causing warm temps and no ice production. I adjusted door to seal properly. I updated controls through GE tool. All tests good.

Replaced freezer door Unit working properly as required

Cx states that unit is making noise during spinning After running diagnostic test no error codes was found Readjust the legs to level up Tested unit working properly as required

"Installed new dishwasher adjuster kit on upper rack. All functions tested okay, top rack rolls fine after part installed. Call complete."

"Found unit had bad thermal cutoff. Installed new thermal cutoff, all functions tested okay. Unit started heating after part installed. Call complete"

Found washer with worn out suspension rods. Installed new suspension rods. Tested unit on rinse and spin. All functions tested okay. Call complete.

Installed new door handle on fridge side. All functions tested okay. Customer approves of look. Call complete.

Installed new door switch all functions tested okay. Door light working as designed. Call complete ; used 1 W11396033 (Door switch) from stock

Front and rear evaporator covers panel plus selection knob and damper were replaced.

"Because of an intermittent leaking issue, a new wash pump has been replaced."

"Visual and physical inspection was conducted and found a unit that is working as designed, but, freezers door was left opened longer than needed creating a little bit of snow ice plus, doors seals are dirty and must be maintained."

"Timer on unit was stripped, could not prefer functions. Replaced timer now unit is working as designed. Job complete"

"Unit did not stop draining, turned off manually. Ran diagnostics, no fault codes. Unit is now working as designed."

"Replaced door because wires were cut at the bottom of freezer door. Working as designed, job complete."

"Timer on unit was stripped, replaced part with new timer. Unit is now working as designed, job complete."

Removed and replaced gasket. Used heat gun to mold gasket. Now sealing as designed. Job complete

Door is dented on the right door. Cosmetic issue. Under warranty. Removed and replaced right door. No more issues. Unit is working as designed

Cx unit makes knocking noises and banged up side of unit no error codes but unit is very unbalanced upstairs in a drip pan. Drip pan is broken and is not doing its job needs to be replaced. Leveled unit and balanced. Cx saw unit now running and working as designed no more abnormal noises. Cx instruct on use and care. Cx advised me they were simply dumping load in tub. informed customer to make sure to properly load. Unit is working as designed

Dryer does not dry on sensor cycles. Checked unit and all ops working as designed. Cx has not gotten vent cleaned in over 5 years goes up to roof. Referred to vent cleaners. Unit is working as designed

"Installed bolt and tub ring, tested, unit functions as designed."

"Installed parts, sealed cabinet. Tested, no air leaks found."

"7737383078 cx states unit not drying, contacted manufacture, plastic ware will not get dry, objects that pool water will counter the drying performance, supply temp is 113 after 5 minutes of priming, cx should turn water heater up."

"Installed main board and ice maker, tested, unit functions as designed."

"Installed difuser, tested, unit functions as designed."

"Installed sump assembly, tested, unit functions as designed."

"Installed parts, tested, unit functions as designed"

"Upon arrival, replaced capacitor and actuator tested unit. Unit is working as intended. Job complete."

Upon arrival found that unit was making kind of a clanking noise. At this point I took the unit apart I replaced all for roller wheels. The idler pulley wheel also replaced the blower wheel. Turning it back on unit is no longer making noise. I did advise the customer that the venting is not proper on the unit and we need to be readjusted somewhere because the unit is going to start short cycling due to poor ventilation but at the moment the unit is working as intended job complete; used 1 Wp697772 (Blower wheel) from stock

"Upon arrival, replaced wiring, harness and drain pump tested unit unit passed all test and is working as intended. Job complete"

Replaced emitter and receiver boards in door for ice maker tested unit unit passed all tests. Advised customer to give at least 12 hours for the unit to make ice job complete

I removed all the ice from the evap and installed all parts of drip pan kit. It will take 24 hours for temps to normalize. All functions tested properly. Job completed.

Found the unit has a f27 error code. I enter diagnostics and found a little bit of suds but not too much. All functions tested properly on the diagnostic test preformed.

After replacing both parts ordered the unit is now latching constantly and able to proceed with the cycle. All other functions tested properly in diagnostics. Job completed.

After replacing all parts ordered the unit is no longer shaking and no error codes after diagnostic. All functions are now working properly. I recalibrated the unit after repair. Job completed. ; used 1 W11239857 (Belt) from stock

Previous water valve was defective.installed new working water valve.

Door not closed properly when cx had issue.shut door and ran diagnostic cycle without interruption or error code being displayed.dishwasher working properly.

"Replaced the ignition harness and cooktop. Noted the harness had cooking grease on it from a spill. Wiped grease from the control panel when reassembling. Informed customer the damage was caused by a grease or oil spill, that I had replaced the cooktop because of the dent in front but they would still have to be mindful of how the ignition harness is just on the other side of the control panel ."

Installed the suspension and top ring. Tested the unit and found it operating as designed.

7-1(tach signal error) 2-1( stuck key) 0-3(overload). A rubber ball has knocked the belt off the pulley(see pics). Reset belt and tested . Unit checks ok.

Evacuated system and recharged with accurate amount of r600. 65grams. Unit vacuum pressures are good. If unit does not remain cool then there may be a small unverified leak. Unit is now cooling per design. Job completed

Installed new valve and unit passed all tests. Unit is complete

Installed gasket heat related and unit is sealing. Also replaced left door switch. Unit is now working per design. Job complete.

Inspected unit and found normal operation. Hot water turned off. Turned on and unit is filling per design. Education for Cx about units design and operation. Unit working per design job complete. Job complete

Inspected unit and found restricted air flow. Disconnected vent and unit passed vent test. Unit does have a weird little smell. Advised Cx to clean vent and if smell still lingers to call back for service. I have no idea what the smell is. Job complete

Customer stated that the unit is not spinning out the loads. Found spin cycle is off on normal cycle. Showed customer. Fixed loose door hinge so door engages latch tested all works good at this time.

Removed and replaced control and user interface updated software tested all works good at this time.

Installed new parts and retested unit now working as designed job completed

"Upon arrival, inspected unit found that top right corner of gasket had a gap I was able to heat up the gasket and re-stretch it to where it needs to be advised the customer to give a couple hours for the gasket to settle and cool down so it stays molded to where its at I cleared all the frost and job complete"

Broiler is messed up, Removed and replaced broiler. Now working as designed